Vancouver, WA headquarters
SilverStar Internet is based in Vancouver, Washington and supports customers across Oregon and Washington, including Southwest Washington and the Washington coast.
Support
Internet support from our team in Vancouver, WA
Slow speeds, an outage, WiFi coverage, or an availability check? Start here so your request reaches the Washington-based SilverStar team that can actually see your connection.
How we can help
Start with the local team
SilverStar Internet support runs out of our Vancouver, WA headquarters and covers our Oregon & Washington footprint. Share the service address, what you're seeing, and any account details so we can route the request correctly.
Service and billing requests
Email support@silverstartelecom.com or use the contact form and the right local team member will follow up.
Speed and connection issues
Tell us what you're seeing and when it started. We can see the circuit to your address, which usually gets to the cause faster than a reboot script.
WiFi coverage help
If speeds test fine at the router but not in the back bedroom, that's a WiFi coverage problem, not a fiber one. We can help you sort out which.
Local support
Real people who know your network
When you reach out you get a Washington-based team with visibility into the fiber path to your address, not an offshore script.
Local Northwest team
Based in Vancouver, WA, serving Oregon and Washington.
Knows your setup
The people who answer are the same people who design and install your network.
Direct follow-up
No offshore scripts. We route your request to the right person, fast.
Where we serve
From our Vancouver, WA headquarters, SilverStar Internet delivers fiber internet, Metro Ethernet, and wireless failover across 100+ Oregon and Washington communities.
- Headquarters
- Vancouver, WA
- Service area
- Oregon and Washington
- Extended reach
- Nationwide via wholesale & NNI agreements
- Sales
- sales@silverstartelecom.com
Before you reach out
What to have ready
A few details help us route your request to the right person and respond faster.
1
Service address
Where service is needed, so we can confirm coverage.
2
What you're seeing
Slow speeds, an outage, or WiFi coverage, and when it started.
3
Account or site details
Any account number, site name, or current provider.
Reviews
Reviews from the people who rely on us
Customers count on SilverStar Internet for dependable connectivity, local support, and systems that keep working after installation day.
Rated 5.0on Google
CChris L.
CEO, CPA Firm
“Silver Star designed and installed our phone system end to end, and the support behind it has been outstanding. When we need something, they're responsive and they get it right.”
MMolly S.
Executive Manager, City Government
“They brought fiber and hosted voice to all five of our sites and the upgrade has been rock solid. It's been a reliable backbone for the city's day-to-day operations.”
DDawn T.
VP of IT, Shoe Manufacturer
“Silver Star is our primary data provider across both corporate and manufacturing. The service has been extremely reliable, exactly what we need to keep operations running.”
Featured insights
Practical guidance for better networks
Fresh articles from the SilverStar team on choosing, sizing, and getting the most out of an internet connection.
Fiber Basics
Fiber vs. Cable Internet: What Actually Matters
Download speed is the number on the ad. Symmetry, congestion, and latency are the three that decide how the connection actually feels. Here's how to tell them apart.
Read article →
Fiber Basics
Why Upload Speed Matters More Than You Think
Most internet plans give you a fast download and a thin upload. Here's the list of everyday things that run on the upload side, and what happens when it runs out.
Read article →
Home Internet
How Much Internet Speed Does Your Home Actually Need?
Buying more speed than you need is a common and expensive mistake. Here's a practical way to size a home internet plan around how your household really uses it.
Read article →Ready when you are
Need help with your connection?
Tell us the service address and what you're seeing. Our Vancouver, WA team will route your request to the right person.
Symmetrical fiber
No data caps
Local NW support